Frequently Asked Questions (FAQs)
- How can I place an order?
- Why should I choose The Electrode Store?
- Do you offer discounts?
- How quickly can you ship my product?
- What is the shipping cost?
- Do you ship to countries outside the USA?
- Do you do third party shipping?
- What trade shows are you going to?
- How do I contact you? What is your phone and fax number?
- What is your mailing address?
- Where is The Electrode Store located?
- What are your hours?
- Do you have a store I can go to purchase from?
- Are your products manufactured on site?
- Is there a minimum order size?
- What is your return policy?
- Can I use the products after their expiration date? / How long does sterilization last before expiring?
- How should we clean our re-usable electrodes; how can we prolong the useful life of the products?
- What are your credit terms?
- What forms of payment do you except?
- Do I have to fill out any forms to be a new customer?
- How do I get answers for questions that are not on the FAQ?
- Are you ISO-certified?
- Do you manufacture products or equipment for third parties?
- Can The Electrode Store supply custom made products?
- How do I communicate an idea I have for a new product, or a modification of one of your existing products?
Answer: You can place an order on our website at www.electrodestore.com or by calling 360-829-0400 or 1-800-537-1093.
Answer: The Electrode Store has been in business since 1975, and offers proven, high-quality needle electrodes, surface electrodes, lead-wires, gels and accessories for electromyography (EMG) and electroencephalography (EEG) procedures. Most of our revenue comes from products we design and manufacture in our Seattle-area facility, but we also offer high-quality medical products and accessories made by other trusted suppliers in the electrodiagnostic industry. We strive for the highest quality products and customer service, at competitive prices. We are ISO-13485 certified, and are compliant with US FDA standards as well as those of the European Community and Health Canada.
Answer: Yes, on medium-sized to larger orders! Any order subtotaling $1,000.00 (US Dollars) or more (excluding fees, shipping, tax, etc.), qualifies for a discount, based on order size:
US $1,000.00 – US $1,999.99
US $2,000.00 – US $4,999.99
US $5,000.00 – and above
Answer: Our goal is to keep most finished products in stock, ready to ship to you immediately. The Electrode Store ships 94% of all orders the same day they are received.
Answer: Shipping charges are determined through balancing product weight, size, desired speed of delivery, and the customer's location. We have a minimum shipping charge of $12.50 per order. Shipments to Alaska, Hawaii, Puerto Rico, and international (non-US) locations will likely cost more. We typically ship via FedEx in the United States, with shipping charges usually added to the invoice. However, if the customer has a specific carrier preference we can usually accommodate that request. (More information on shipping costs and methods is provided in the next two questions, on international shipping and third-party shipping.)
Answer: Yes, we can ship to many countries outside of the US. We have the flexibility of being able to select the preferred international carrier, including parcel post, FedEx, DHL, or United Parcel Service. International orders received before 2:00pm (Pacific Standard Time) are typically processed that same day. Delivery times vary depending on the shipping method, the distance and customs procedures. Shipping charges are usually prepaid and added to the invoice, but may be paid for and shipped using the customer’s shipping account number if provided at the time of the order.
Answer: Products are typically shipped via FedEx in the United States, with shipping charges prepaid and added to the invoice. However, products may be shipped using the customer’s preferred shipping provider and account number if instructions are provided at the time of the order.
Answer: The Electrode Store is pleased to support and attend many industry trade shows each year relating to the areas of neurology, diagnosis and treatment of neuromuscular disorders, physiatry, electromyography (EMG), electroencephalograpy (EEG), electroretinography (ERG), and ophthalmology or neuro-ophthalmology. We typically have an exhibitor booth at the annual conferences or symposiums of the following organizations/associations and others both inside and outside of the United States:
AANEM Annual Meeting (American Association of Neuromuscular & Electrodiagnostic Medicine, www.aanem.org )
AAPM&R Annual Assembly (American Academy of Physical Medicine and Rehabilitation, www.aapmr.org )
AAP Annual Meeting (Association of Academic Physiatrists, www.physiatry.org )
AAN Annual Meeting (American Academy of Neurology, www.aan.com )
ASET Annual Conference (ASET - The Neurodiagnostic Society, www.aset.org )
ANSM Annual Conference (American Society of Neurophysiological Monitoring, www.asnm.org )
*The Electrode Store occasionally runs trade show promotions such as discounts or free shipping for trade show attendees, so please watch for communications relating to this or just ask us in advance!
The Electrode Store
PO Box 188
Enumclaw, WA 98022
Our physical address, for visits or package shipments, is:
The Electrode Store
159 West Mason Ave
Buckley, WA 98321
Answer: We are pleased to announce we now have extended hours, from 6:00am to 5:00pm Pacific Standard Time (PST) Monday through Friday, which equates to 9:00am to 8:00pm Eastern Standard Time (EST).
Answer: Technically, no. :-)
Our storefront is our website, our product catalog, and our trade-show booth. Our customers in the greater Seattle who wish to pick up their products to avoid shipping costs may do so if they let us know in advance. Similarly, visiting customers or doctors who are in the area and wish to see our facility or meet our team are welcome to visit if they let us know beforehand.
Answer: We design and manufacture most of the needle and surface electrodes we sell in our single facility in the Seattle, Washington (USA) area. We also offer high-quality medical products and accessories made by other trusted suppliers in the electrodiagnostic industry.
Answer: Yes, our minimum order size is $25, not counting shipping. For some of our products that are packaged in pairs or come with a certain quantity per package, the minimum quantity will be the pair or other package quantity specified. (In, other words, we will not split a pre-configured package quantity.)
Answer: Authorized returns subject to a 15% or $25 restocking fee, whichever is greater. Items must be returned in original condition, unopened, clean and undamaged, to qualify for credit. To return items, you must first contact us for a Return Authorization Number, then ship them to us prepaid, enclosing a copy of the original invoice and a short note citing the reason for the return along with the Return Authorization Number. Your account will be credited for the purchase price of the merchandise, less any restocking charges. No returns on custom items are allowed.
Answer: The Electrode Store does not recommend and cannot approve the usage of products that have gone beyond their stated expiration dates (typically 3 years from the date of sterilization).
Answer: First of all, all of the needles we sell other than the Single Fiber Needle RSF-25 and RSF-40 are designated as disposable, single-use only, and therefore should be properly disposed of after one use.
Regarding surface electrodes, the proper cleaning of surface electrodes continues to be a topic of keen interest to our customers. To ensure your electrodes enjoy a long and healthy life, we recommend the following:
It is important that your electrodes be washed with soap and water after each use. Electrolytic compounds (electrolytes; e.g., pastes, gels, etc.) are water soluble, NOT alcohol soluble. If alcohol, rather than soap and water, is used to wipe or soak electrodes, the electrolytic compound is just smeared rather than removed. Although the electrode may appear clean, a residue is left that has cumulative negative effects on the performance and lifetime of the electrode. With electrolytic compounds containing salt for better conductivity, the smeared compound accelerates the formation of corrosion, eliminating the benefit of using a saline-based electrolyte. Smeared compound also can cause a direct electrical circuit (also known as bridging) between the electrode contacts; this is particularly true with bar electrodes.
The Electrode Store recommends that a container of common tap water be kept in the examination room. Immediately after use, electrodes should be placed in the container to soak for no more than 90 minutes. After removing from the tap water, wash the electrodes with liquid dish soap (Ivory, Dawn, Palmolive, etc.) and rinse thoroughly under warm running water. Gently wipe and air-dry the electrodes until thoroughly dry before their next use.
Answer: Net 30 days for established customers with good payment history; otherwise, we accept Visa, MasterCard, Discover, American Express and C.O.D.
Answer: We accept Visa, MasterCard, Discover, American Express and C.O.D. For our customers outside the United States, or under special circumstances, we accept wire transfers. As stated in the credit terms question above, for established customers who have been approved for credit, payment by check within 30 days is acceptable.
Answer: No, becoming a customer is as simple as placing an order! At the time of ordering you will be asked for your basic contact information and billing/shipping address along with your preferred payment method. You will have the option of creating a login name and password to simplify the data entry process on your future orders.
Answer: We are happy to answer any questions you may have. Please contact us at firstname.lastname@example.org or call 360-829-0400 or 1- 800-537-1093.
Answer: Yes, we are certified to ISO 13485, and have been for many years. ISO13485 is a more stringent standard than ISO 9000 for companies who manufacture medical devices.
Answer: As an ISO13485-certified manufacturer, The Electrode Store is open to manufacturing medical products and equipment for third parties under your private label. We have capacity and experience in procurement, assembly (from precision to simple assemblies), testing/quality control, and packaging/labeling of medical products and accessories including electronics, plastic/metal component assemblies, and more.
Answer: If you make a request to customize one of our products, we may be able to accommodate you, depending on the customization requested, whether it is a product we design and make in-house, and regulatory considerations.
Answer: We are interested in hearing your ideas for how our products can be improved or modified, as well as your ideas for breakthrough new products or new applications of existing products. New product ideas will be considered for viability on a case-by-case basis, based on technical, business, regulatory, and marketplace feasibility. If you would like to discuss such an idea or other business considerations, feel free to contact us. We will be happy to sign non-disclosure agreements for opportunities of mutual interest.