At The Electrode Store, we value good customer service and long-term relationships with our customers. We recognize that valuing your privacy, safeguarding your information, and not inundating you with excessive communications, are key aspects of us being able to provide you, our customer, with good service over the long haul.
Aside from the specific product and quantity information collected on an order form, we collect only the information required to process your transaction, respond to your request, or communicate with you. This includes collecting your name, company name, address (billing and shipping addresses, if different), phone number, email address, any comments or special messages you choose to enter, credit card type, card number, expiration date, and security code.
General information and/or “cookies” information may be collected and analyzed collectively (in aggregate) using tools such as Google Analytics or similar tools provided by our web host or website management service provider. This general information may relate to website traffic statistics or patterns, such as which of our webpages users click on, length of time users stay on our different webpages, number of clicks, number of visitors, referring sources or referring websites, your browser type, operating system, IP address, country, etc. You may disable cookies by changing the settings in your own website browser.
What is Done With the Information, and With Whom is it Shared?
The Electrode Store shares your information with nobody other than those partners who require at least parts of the information to process your order, such as the shipping company and the credit card processing company and/or bank. We may use your information to contact you about a specific order, billing, question, etc. We do not sell, rent, or loan your information to anyone. Any credit card processing service providers we use will be compliant with the latest applicable regulations and will utilize approved, current encryption and security protocols. Your credit card information is not kept on our servers.
We may periodically send you (via email or mail) informative or marketing messages relating to new products, special discounts, catalogs, price sheets, or other news or announcements that we feel you may be interested in or may benefit from.
The general or cookies information described above may be used, by The Electrode Store’s employees only, for aggregate analysis of website customer/visitor trends, judging the effectiveness of our webpages, etc.