Philosophy:  

One of our favorite sayings is “Better, not cheaper.”  That means that we – like our customers – want  the highest quality product or solution for the job.  While many of our products are less expensive than those of our larger competitors, we believe that in medical devices, cheaper is often NOT better, and may even put patients and healthcare providers at greater risk in some instances.

Another saying we have is “Helping, not hounding.”  In short, this means treating our customers the way we would like to be treated – providing helpful and informative information when and where needed, and making it easy and quick to order products from us (via our website, telephone, FAX, or email).  This also means that we will NOT hound our customers with pesky sales calls or emails, we will NOT resort to high-pressure, “gimmicky,” or canned sales pitches, and we will NOT force our customers to endure those frustrating automatic/robotic customer service phone trees!

 

Written by Steve Obey — November 28, 2018

The Electrode Store

Post Office Box 188
Enumclaw, WA 98022

Telephone: 360.829.0400
Toll-Free: 800.537.1093
Fax: 360.829.0402


Email: info@electrodestore.com


Hours: 6am-5pm PST M-F


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